TITAN WELLNESS — LIABILITY, SERVICE, PRIVACY & OPERATIONS POLICY
Governing Law: Province of Alberta, Canada
1. Governing Law & Jurisdiction
This Policy, all services provided by Titan Wellness, and all interactions between the client and Titan Wellness are governed exclusively by the laws of the Province of Alberta, including but not limited to:
Health Information Act (HIA)
Personal Information Protection Act (PIPA)
Occupational Health & Safety Act (Alberta)
Massage Therapy regulatory standards applicable within Alberta
Common law principles recognized by Alberta courts
Any dispute, claim, or legal proceeding shall be brought solely in the courts of Alberta, and the client irrevocably submits to the jurisdiction of those courts.
2. Scope of Services
Titan Wellness provides non‑medical, non‑diagnostic massage and recovery services. Therapists do not diagnose, prescribe, or perform spinal adjustments. Services support wellness and recovery but do not replace medical care. Clients are responsible for seeking medical evaluation when appropriate.
3. Client Responsibility & Mandatory Disclosure
Clients must disclose accurate and complete health information before treatment, including injuries, surgeries, chronic conditions, medications, pregnancy, cardiovascular or neurological conditions, and any changes in health status.
Failure to disclose relevant information voids all liability protections and releases Titan Wellness from responsibility for adverse outcomes.
4. Informed Consent
Clients must provide informed, voluntary, and ongoing consent. Clients agree to communicate immediately if they experience pain, discomfort, dizziness, numbness, or unusual sensations. Therapists may stop treatment at any time if safety concerns arise.
5. Therapist Right to Refuse or Discontinue Service
Titan Wellness may refuse or discontinue service if:
The client is under the influence of drugs or alcohol
The client behaves inappropriately
The environment is unsafe
Contraindications are present
The client violates this Policy
No refunds will be issued for sessions terminated due to client misconduct.
6. Mobile Service Environment Requirements
Clients agree to provide a safe, clean, accessible, and hazard‑free environment. Titan Wellness is not liable for injuries, damages, or incidents caused by environmental hazards outside the therapist’s control.
7. Privacy & Confidentiality (HIA + PIPA Compliance)
Titan Wellness complies with Alberta’s Health Information Act (HIA) and Personal Information Protection Act (PIPA).
Client information is collected only for treatment and administrative purposes, stored securely, and not shared without written consent except where required by Alberta law.
8. Payment Policy
Payment is due at the time of service unless otherwise arranged. Returned or failed payments may incur administrative fees.
9. Cancellation & No‑Show Policy
Cancellations require 24 hours’ notice.
Late cancellations or no‑shows may be charged 100% of the session fee.
Repeated violations may result in refusal of future service.
10. Refund Policy
Refunds are not provided for completed services.
Prepaid packages, memberships, and promotional offers are non‑refundable.
Transfers may be permitted at Titan Wellness’s discretion.
If a session must be discontinued by the therapist due to safety concerns, it may be rescheduled but not refunded.
11. Professional Boundaries & Zero‑Tolerance Policy
Sexual comments, advances, harassment, intimidation, or inappropriate behavior result in immediate termination of the session and may result in permanent refusal of service.
No refunds will be issued for terminated sessions.
12. Limitation of Liability
To the fullest extent permitted under Alberta law, Titan Wellness, its therapists, contractors, and representatives are not liable for:
Injuries or adverse effects resulting from undisclosed medical conditions
Injuries caused by environmental hazards in the client’s location
Loss, theft, or damage to personal property
Indirect, incidental, consequential, or punitive damages
Client failure to follow instructions or safety guidelines
Clients assume all risks associated with massage and recovery services.
13. Indemnification
Clients agree to indemnify and hold harmless Titan Wellness from any claims, damages, losses, liabilities, or expenses arising from:
Failure to disclose medical information
Unsafe or hazardous conditions in the client’s environment
Misuse of equipment or failure to follow instructions
Violations of this Policy
This indemnification is enforceable under Alberta law.
14. Severability
If any provision of this Policy is found invalid or unenforceable under Alberta law, the remaining provisions remain in full force and effect.
The invalid portion shall be modified only to the extent necessary to comply with Alberta legal requirements.
15. Entire Agreement
This Policy constitutes the entire agreement between Titan Wellness and the client regarding services provided. No verbal statements or external documents modify this Policy unless explicitly authorized in writing by Titan Wellness.
16. Client Agreement
By booking or receiving services from Titan Wellness, the client acknowledges that they:
Have read and understood this Policy
Agree to all terms voluntarily
Accept full responsibility for their participation in treatment
Understand that this Policy is governed exclusively by the laws of Alberta